Tech. Support
(request for new user)
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Android as OS? Not for industrial...

Android is a very good OS

which has already revolutionized our lives. Now everything should be touch, drag & drop, connected, or it is not perceived as fresh, modern, updated.

This could be right, when those aspects are fundamental for the application you need to do..

What about the reliability of your system?

Who know why a new telephone is unusable after 2 years normal use?

Why? Because Android is continuously being updated by the “manufacturer” to support new multimedia formats, and increase its security level.

And this adds a layer of software to an OS-application that’s already very fat itself.
And our poor telephone, also done by a quad-core will soon be unable to support it anymore and will start being lazy, non-responsive and so on.

Is this suitable for an industrial application?

We think no, absolutely not. An industrial application has reliability as one of its most important characteristics.

Work work and never stop.

Moreover, the usage of Android is from complex to very complex when the things to do from a SW point of view are different from the few things thought to be simple at a smartphone level, such as playing a YouTube film, browsing the net or using apps, again targeted by the developer to be used on a phone, not on an industrial, always on, object.

Last, but not least, Android is heavy, heavy and fat. It’s a RAM memory and CPU Dmips eater. Modern ARM CPUs are 100 times the capability of the old MCUs without any OS, and sometimes we cannot obtain the same responsivness while touching a button….this is a fact.

Android is a nice OS, if you need to make a phone, or something similar that could work or not.

Otherwise, take extremely care of what you use as HW that should be Android native, and how you program, or prepare to lose a lot of time to understand why it doesn’t do what you want…

Believe it and call us

to understand how we can best solve your problems

We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual?  If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.