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Novasom Industries’ vision of Quality

The words Quality and Reliability are sometimes confusing. In some circles to measure “quality” is to measure if it works properly on arrival, and to measure “reliability” is to measure how long it works properly.

For the purposes of this paper we will use the word “Quality” to mean a combination of these meanings of both quality and reliability.

Quantity is something you can count, Quality is something you can count on

Joe Sutter – the father of the Boeing 747

As a tribute to this extraordinary man, that made long distance travel possible today, we keep this concept in mind for everything we do and have built it into our business model.
An Industrial Single Board computer should be a solution build to last, carefully engineered from project concept thru complete process control to be: “built to last”.

While this costs time and money in the beginning, it saves more time and more money later.

Competing in a global market where everyone wants inexpensive, immediate and long term availability, we needed to deeply consider what to offer in this market.
A company offering an single board computer or similar , tagged as industrial ( because it’s easy and inexpensive to say…) to drive a low cost demo board for the CPU manufacturer, or a community board for hobbyists, has made different choices (short cuts sacrificing our idea of quality for lower cost ) for both project design definition and process control, and this will not likely give the required quality profile when using this product for a different application.

Obviously, it cost less and gives you something that’s apparently better priced.

But experience has told us that is not true

Would you like to take advantage of the mistakes we have made, and consider what we’ve discovered at our expense, time and fatigue?

We’re not discussing personal opinion, of what you find yesterday on the web or talking with someone that has heard the story of earning a lot of money doing nothing after inventing the boiled egg and simply got lucky. We don’t believe in this.

We’re experienced people coming from many years of troubles, solved after run after run of corrections and changing of points of view. This is what we put into our Novasom board. Our experience is what can allow you to save time and trouble.

Yes this may cost you something in the beginning. Otherwise it will simply not be real.
You will never simply write a check to your customer? NO. I suppose. Because a company that does not make profit cannot invest, cannot maintain itself, is destined to fail. Is this the kind of supplier you want? No. I suppose again.

We have the industrial vision to develop something that needs, not only to adhere to international safety and certification standards, but that needs to accomplish our experienced vision.
That is our gift to you from us. Much better for you and for all in the long term.

As easy developed product, with no process other that what’s minimally required for defining an assembly, is extremely dangerous, and can become a huge boomerang, that will come back to you when it’s too late to dodge it.
And your product, and business and dreams, will be your major nightmares.

We’re here to help you to avoid that:

With a complex development process for our boards, that includes several check phases and dedicated tools, and, of course, our extraordinarily talented engineers;
With a dedicated manufacturing chain, made by proven assembly plant carefully and continuously watched by our quality engineers;
And with a skilled sales force, able to understand what you need always and especially after you become our customer.

Thank you for choosing Novasom Industries

Just call us

We have the solution for you

We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual?  If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.