Tech. Support
(request for new user)
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Power protected and certified

What does Novasom Industries mean when we say Protected wide range power supply?
Protected ?



The power stage of a single board computer is the main source of SBC failures. It’s always on, especially for the 24/7 idustrial applications we deal with, frequency of blackouts, sudden on and off occurences more frequent and dangerous than we imagine.

And it’s connected with the external world where spikes, spurges, overvoltages may occour for all sorts of reasons, different from the conductive ones we can manage throught filter or good (and expensive) power supplies.

There are many EMC routes to couple a spike and let it flow to your board, often with important energetic contents, that between the spread bandwith and the energetic contents, may pass through filters or other normal protections and, damage your board.

So , how to protect?

First be suspicious of affordability of a 5V powered board. This is the classic input voltage for a Pmic (the chip that generates all the voltages necessary for a cpu, that is NOT designed to protect, but to be protected!

So this %V should be very stable ( around 5% on level) and it’s totally unfiltered so any spike , surge, burst will pass thru risking reaching the absolute maximum rating of your Pmic and destroy it, or worse your CPU that is directly connected with the Pmic with variuos traces.

Now consider a 12 V power input, especially when they’re designed for a wide voltage range input (we use 6.5- 16V), because this wide range is hiding the presence of

a strong filter and clamping system

that will protect our board from fault , and let it work almost forever.



But writing words is simple and reliance only on theory is dangerous,
we’re tested our board in our lalb and we’re able to demonstrate what we say.

All the Novasom Industries’ devices power input is protected against fast transients and lightning by means of a robust transient suppressor device: it will clamp the IEC 61000 10/1000 µs standard pulse up to 30 A / 600 W peak, thus allowing for really long power cords between DUT and the power supply unit.

Just call us

We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual?  If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.