Tech. Support
(request for new user)
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Cost of the product is directly related to the cost of the connectors (and their quality/reliability…)

When we talk about the price of a single board computer, we’re always pointed to discuss its piece part price first of all. I consider this way of doing business wrong, as a wrong simplification of a very complex aspect.
Let’s try to focus on this aspect and discover how it is wrong two times.

Not only for the main reasons, more time spent discussing the complete solution cost where a lot of hidden cost may appear when it’s too late, but also because the cost we speak about seems to be related only to CPU-RAM-Flash memory (this last one nearly always useless, considering how a Linux system mounts it in series with the microSD much less expensive).

It is not the whole story.

One of the major secondary cost components of an industrial computer board, is the cost of connectors that nobody talks about. Almost never, because it is complex to understand I can agree. It is much simpler to talk about what we know well and understand. We can point out that a good quality connector, from the always present RJ45 for the Ethernet, going to any kind of FPC or thru hole mounting or smd, makes a big difference, and can cost three times inexpensive one.

The difference? Quality/reliability in how they “ bite “ the wire, how long they can support this connection from a mechanical point of view during the life of the product, how they can withstand vibration and insertion cycles, and still connect from an electrical point of view.

Thousands of insertions against dozens? This is the reality.

And because we know, one of the initial considerations when we are developing a product is to work with good quality connectors having an MTBF reasonable for a 10Y always on mission profile of the devices. Try to do it with a microUSB charger you probably use for your phone...and see what happens. Those costs are probably not so easy to understand when you see the price of the products, but will be very clear when you are responsible for the product for a long time.

This is our idea of quality/reliability. The rest it’s your choice….and understanding.

Just call us

We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual?  If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.