Tech. Support
(request for new user)
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DISTRIBUTORS AROUND THE WORLD

The sales network of NOVAsom includes qualified companies able to propose solutions to satisfy the needs of the industrial and multimedia markets.

OUR DISTRIBUTORS

ARROW IS GLOBAL DISTRIBUTOR OF NOVASOM 'S PRODUCT

ARROW IS GLOBAL DISTRIBUTOR OF NOVASOM 'S PRODUCT

Our products are worldwide distributed and supported by Arrow Electronics.

Demo are on stock , and local Field Application Engineer are able to support and help Novasom ‘s customer to solve their problem with a Novasom board.
VISIT ARROW WEBSITE

ITALY

Kevin Schurter S.p.a

Viale Delle Industrie, 20
20020 – Arese
Italy
Tel.: +39 02 30465311
Fax: +39 02 33200917
www.kevin.it
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Rif. Andrea Tallarigo
Mob. +393356322464
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

GERMANY

Elektrosil GmbH

Ruhrstraße 53
D-22761 Hamburg
Germany
Tel +49(0)40 84 00 01-0
Fax +49(0)40 84 00 01-65
www.elektrosil.com
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Rif. Mathias Lätsch
Mob: +49 151 188013926
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

UNITED KINGDOM

AMC Ltd

Union House, Unit B1,
Deseronto Trading Estate,
St Mary’s Road, Langley,
Berkshire SL3 7EW
United Kingdom
Tel: +44 (0) 1753 580 660
www.amcuk.com

Jim Gilbey
Sales Manager
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

EAST-EUROPE RUSSIA

EAST-EUROPE RUSSIA

Eurocoin GmbH

Hans-Pinsel-Str. 10b
85540 Haar
Germany
Tel: +49 89 4623 070
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eurocoincomponents.com

CHINA

Realtimes Beijing Technology Co. Ltd.

Room 228,Building 10,No.7 District, Hepingli,Dongcheng District
Beijing 100013, P.R.China
Tel: 86-10-84284669 - 84280996 - 84282779 - 84278927-212
Fax: 86-10-84277975-212
www.realtimes.cn
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SINGAPORE, MALAYSIA, INDONESIA, THAILAND

Oriens Pte Ltd

Singapore Office
Block 3007, Ubi Road 1
#03-408 Singapore 408701
Tel: 65 – 67885500
Fax: 65 – 67884650
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www.oriens-group.com

USA

USA

NEW YORKER ELECTRONICS CO., INC.

209 Industrial Parkway
Northvale, NJ 07647
Tel: 800-536-1887
Fax: 201-750-1174
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http://www.newyorkerelectronics.com

THE NETHERLANDS

THE NETHERLANDS

Texim Europe

Elektrostraat, 17
7483 PG Haaksbergen
The Netherlands
Tel.: +31 (0)53 5733333
Fax: +31 (0)53 5733333
www.texim-europe.com
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BELGIUM

Texim Europe

Zuiderlaan 14 bus 10
1731 Zellik
Belgium
Tel.: +32 (0)2 4620100
Fax: +32 (0)2 4620125
www.texim-europe.com
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UK & IRELAND

Texim Europe

St. Mary's House, Church Lane
Carlton Le Moorland
Lincoln LN5 9HS
Belgium
Tel.: +44 (0)1522 789555
Fax: +44 (0)845 2992226
www.texim-europe.com
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NORDIC REGION

Texim Europe

Sdr. Jagtvej 12
2970 Hørsholm
Denmark
Tel.: +45 88 202630
Fax: +45 88 802639
www.texim-europe.com
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AUSTRIA

Texim Europe

Warwitzstrasse 9
5020 Salzburg
Austria
Tel.: +43 (0)662 216026
Fax: +43 (0)662 216026-66
www.texim-europe.com
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GERMANY NORTH

Texim Europe

Bahnhofstrasse 92
25451 Quickborn
Germany
Tel.: +49 (0)4106 627070
Fax: +49 (0)4106 6270720
www.texim-europe.com
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GERMANY SOUTH

Texim Europe

Martin-Kollar-Strasse 9
81829 München
Germany
Tel.: +49 (0)89 4360860
Fax: +49 (0)89 43608619
www.texim-europe.com
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ITALY

Texim Europe

Via Matteotti, 43
20864 – Agrate Rianza (MB)
Italy
Tel.: +39 0395 967226
Fax: +39 0395 967226
www.texim-europe.com
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We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual?  If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.