Tech. Support
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ARM AND INTEL SINGLE BOARD COMPUTERS

With a Novasom board you get not only an industrial single board computer
you get a solution for your projects.

ARM & INTEL SINGLE BOARD COMPUTERS

Our standard products

Our standard products are, in our vision, a possible configuration of each product, in each line.
They are in many application what is needed, and the "dress" of the product, has been done by us forecasting what you may need, just to have some ready product at stock to be used as a low volume request for the startup of your production after you develop all with our SDK.  

NOVASOM U-LINE
Designed for Ultra Low Power applications where size , consuption and battery management or even wearable multimedia is requested.
These are small ARM single board computers (SBC) with minimum power consumption but can do more than you think thanks to the technology used and the optimization of our SW systems. Plus a direct RGB video channel, some GPIO ready for the field , and a battery charger and management you probably like.
More about U-Line

NOVASOM P-LINE
Designed for low cost mid-size applications that require performing cpu with multimedia content. Our P-Line industrial ARM-based SBCs are small and easily hw expandable.
They come with just what is needed for many applications where the speed of problem solving and the cost are two fundamental aspects. And a mPCIe slot plus lot of GPIO guarantee immediate hardware scalability.
More about P-Line

NOVASOM M-LINE
Designed for powerful multimedia applications, from the rising 4K to the “simplest” high frame rate FDH, where audio content or IR sensor interfaces are requested. But that isn’t all. An M-line board doesn’t just drive a 4K or an FDH monitor: it can drive any low level pheripheral you may need. And we do offer the most powerful graphic machine available in the market capable of driving up to three 4k displays simultaneously with H265 Hw decoding and much more.
More about M-Line

NOVASOM N-LINE
N-line are Linux-based single board computers (SBC) specifically developed for ICT market, where a high TCP-IP computational rate and a lot of related ports are availiable. Thanks to our solution-oriented mind, we haven’t used the first strong multicore CPU availiable on the market, but choose an innovative Hardware TCP IP packet accelerator that guarantee unexpected level of performance on ethernet data streaming. And lots more, this is a technology step ahead.
More about N-Line

NOVASOM S-LINE
Linux-based boards designed for “impossible” applications to have the maximum HW expansion capabilities in complex industrial contexts. 64 bit architecture to maximize cpu performance, external enhanced rtc to extend battery life, expandable HW bus with industrial connectors and power stage or buffering techniques on GPIO make this object compliant with automotive, railway, military and other industrial requirements.
More about S-Line

Nova Pc
Any Novasom SBC can be used
Any display size starting from 3.5”
Resistive and Capacitive touch panel integration
Complete cables/adapters set
Coverglass and open frame versions available
Extremely simple and robust design, built to last
More about NOVApc
Custom and Tailor Made SBCs
Our SBCs are designed to be adaptable to the needs of the customers and their production processes. Their design allows us to populate and depopulate the Novasom Industries boards (Tailor-Made Solution) thus achieving the desired configuration and reducing costs.
If Tailor-made Solution is not enough, it is possible to Customize a standard board.
More about Custom and Tailor-made SBCs
NOVA Accessories
Our accessory list is continously growing with
  • new display,
  • touch adapter video card,
  • and new warranteed mPCIe card.
More about NOVA Accessories
EDK Products1
The Novasom Industries DK & EDK are supplied with a complete (with free lifetime upgrades) system development software kit (SDK), which contains our Novaembed programming tool that help you to begin working immediately. Also provided is access to our support area, where you will find many examples and detailed instructions on how to begin using our NOVAsom boards immediately.
More about Evaluation Development Kit

Novasom Industries and Industry 4.0

Industry 4.0 and Novasom

There are a smartdevices at the base of Industry 4.0 that, working are a part of a distributed network of other intelligences that exchange data in real time, adapting itself to the various and changeable possible scenarios, and gaining process efficiency.

This intelligence contained in the devices, requires a small computer that can be programmed in various ways, securely interconnected with both computer networks and sensors and field or display actuators.
A robust object, which lasts over time, which survives the electrical stresses of industrial environments and that is able to consume little power, because even the consumption aspect is important, not only for the environment but because the electricity consumption generates heat and the heat decreases the average life expectancy of the semiconductors.
So green, also means long life, and low cost.

That's a real Novasom SBC!!!

Born for the industry 4.0, before this concept was defined

WE DRIVE THE EMBEDDED INNOVATION

We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual?  If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.