Tech. Support
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Novasom M7: a RASPMOOD solution VS a board with Raspbian OS

Main differences and Why choose Novasom

COMPARISON TABLE

SOC

Other board with RASPBIAN OS

  • Broadcom BCM2837

NOVAsom7FT

  • Rockchip RK3328
Main Differences, M7 vs. others

CPU

Other board with RASPBIAN OS

  • 4× ARM Cortex-A53, 1.2GHz

NOVAsom7FT

  • 4× ARM Cortex-A53, 1.5GHz
Main Differences, M7 vs. others
0%
FASTER

GPU

Other board with RASPBIAN OS

  • Broadcom VideoCore IV

NOVAsom7FT

  • Mali-450MP4
Main Differences, M7 vs. others
FASTER

RAM

Other board with RASPBIAN OS

  • 1GB LPDDR2 (900 MHz)

NOVAsom7FT

  • Up to 2GB LPDDR3 (1600 MHz)
Main Differences, M7 vs. others
Same, 512 Mb option

NETWORKING

Other board with RASPBIAN OS

  • 10/100 Ethernet, 2.4GHz 802.11n wireless

NOVAsom7FT

  • 10/100 Ethernet, 2.4GHz 802.11n wireless
Main Differences, M7 vs. others
Same but UFL connector or ext antenna

BLUETOOTH

Other board with RASPBIAN OS

  • Bluetooth 4.1 Classic, Bluetooth Low Energy

NOVAsom7FT

  • Bluetooth 4.1 Classic,BTLE
Main Differences, M7 vs. others
Same but UFL connector or ext antenna

STORAGE

Other board with RASPBIAN OS

  • microSD

NOVAsom7FT

  • microSD + up to 256GByte eMMC
Main Differences, M7 vs. others
Same, eMMC up to 256 GBytes version available

GPIO

Other board with RASPBIAN OS

  • 40-pin header, populated

NOVAsom7FT

  • 40-pin header, unpopulated
Main Differences, M7 vs. others
Unpopulated for flexibility

RTC w Battery

Other board with RASPBIAN OS

  • No

NOVAsom7FT

  • Yes, shared with LCD/Camera on extension
Main Differences, M7 vs. others
No RTC on PI

Audio/Video Ports

Other board with RASPBIAN OS

  • 3.5mm analogue audio-video jack

NOVAsom7FT

  • Header, external expansion
Main Differences, M7 vs. others
Flexibility of External expansion

Video

Other board with RASPBIAN OS

  • HDMI Full HD / 2K

NOVAsom7FT

  • HDMI Ultra HD
Main Differences, M7 vs. others
UltraHD instead of FullHD

USB

Other board with RASPBIAN OS

  • 4× USB 2.0

NOVAsom7FT

  • 2× USB 2.0
Main Differences, M7 vs. others
2 instead of 4

OTG

Other board with RASPBIAN OS

  • 1

NOVAsom7FT

  • 1
Main Differences, M7 vs. others
Same

USB 3.0

Other board with RASPBIAN OS

  • No

NOVAsom7FT

  • 1× USB 3.0
Main Differences, M7 vs. others
No USB3.0 on PI

2nd Ethernet

Other board with Raspbian OS

  • No

NOVAsom7FT

  • No
Main Differences, M7 vs. others
No 2nd ethernet on PI

MIPI Display

Other board with RASPBIAN OS

  • Yes

NOVAsom7FT

  • No
Main Differences, M7 vs. others
No MIPI on M7

MIPI Camera

Other board with RASPBIAN OS

  • Yes

NOVAsom7FT

  • No
Main Differences, M7 vs. others
No MIPI on M7

Parallel LCD

Other board with RASPBIAN OS

  • No

NOVAsom7FT

  • Yes, shared with LCD/Camera on extension
Main Differences, M7 vs. others
Parallel LCD only on M7

Parallel Camera

Other board with RASPBIAN OS

  • No

NOVAsom7FT

  • Yes, shared with LCD/Camera on extension
Main Differences, M7 vs. others
Parallel Camera only on M7

mPCIe

Other board with RASPBIAN OS

  • No

NOVAsom7FT

  • No
Main Differences, M7 vs. others
Same

O.S.

Raspberry PI3+

  • Linux-Android-Raspbian

NOVAsom7FT

  • Linux-Android-Raspbian
Main Differences, M7 vs. PI
Same

POWER

Raspberry PI3+

  • 5V through uSB

NOVAsom7FT

  • 6.5/18V 2.10mm connector
Main Differences, M7 vs. PI
Extended is more safe and robust + connector is better than µUSB
M7 got 4k video, USB3 + is an industrial minded object
80%
Others got 4x USB 2.0 instead of 2, MIPI Camera and MIPI Display
20%

Just call us

We have the solution for you

5 main configuration

Got all possible
Without FLASH
Only 1GB RAM
No extended Power Supply
Without WiFi / BT
We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual?  If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.