Tech. Support
(request for new user)
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DOMOTIC

Ready to start now

DOMOTIC

Distributed intelligence, of extremely low power consumption and of low cost devices, along with the capability of connecting, in the field, sensors and actuators

This is what we have considered in the design of our Novasom Industries’ boards. We start with the little U1 following up with the U5 with: 

01

Ethernet

02

RS 232/485

Both immediately available with: 

01

protected GPIO able to drive a power switch or read a temperature sensor or read a switch

02

a bettery for backup when a blackout arrives and a battery charger-manager

While the U1 is probably the smallest SBC with WiFi-BT node available on the market, the U5 is a rugged industrial SBC able to drive a display and, like the U1, gives you a 24/7 services for many years without any problem.

However if the HMI you need is a more complex unit, or if you want to give to your user a Win10 IoT or an Android experience, do not try to fit a square peg into a round hole: our M8 and M9 platforms are native with these O.S. so it is already done with nothing else needed for you to be able to load your Android or WinI0 IoT application. All this is also available, with any display you specify into a NovaPC modification, where connectors, cables, driver and touchscreen task are solved. Ready to start, now.

ALL APPLICATIONS

HUMAN MACHINE INTERFACE

HUMAN MACHINE INTERFACE

INTERNET OF THINGS

INTERNET OF THINGS

FOOD & BEVERAGE

FOOD & BEVERAGE

DOMOTIC

DOMOTIC

NETWORKING – ICT

NETWORKING – ICT

AUTOMATION

AUTOMATION

HEALTHCARE AND MEDICAL

HEALTHCARE AND MEDICAL

TRANSPORTATION & LOGISTICS

TRANSPORTATION & LOGISTICS

INFOTAINMENT & DIGITAL SIGNAGE

INFOTAINMENT & DIGITAL SIGNAGE

KIOSKS & VENDING MACHINES

KIOSKS & VENDING MACHINES

We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual?  If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.