Tech. Support
(request for new user)
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A real Industrial process starts with a good test machine

The production flow of a complex product like a Single Board Computer could be a mess if not correctly managed.

We all know, there are lots of ERPs out there to help us with management of bills of materials, stock, process flow, order tracking and so on.

They are mostly all very good and well done, but nobody talks about the importance of a good, well done, reliable, in-depth testing, covering every failure mode one can think of and as automated as possible, test machine. A real industrial process requires one that embeds into our production flow an impassable filter that assures us and more importantly, our customers, that not one of our products will arrive to our customer without undergoing a complete in-depth check and a “written” assurance that all works fine.

This is the final target of good test equipment installed at the end of the line: the production unit that should be shipped to the final customer is only the one that works fine from the customer’s point of view, and this simple target is sometimes forgotten by engineers.

The production process has its own test points, system and machines, starting from an AOI to a nail bed, so if all of this is well done & maintained (things not easy but feasible from professional manufacturers).
So after this well done engineering process and validation (to exclude project design defect), we can trust that the board works.

From the customer point of view?

No, from the boards point of view. From the customer’s point of view things could be quite different. So the test equipment needs to be done sequentially.

Customers expect to find their own defined software preloaded, nothing else, and expect that all the peripherals they connect with work properly at the first trial.
This is exactly what we need to do; a piece or series of pieces of test equipment that replicates the specific customer’s experience, positioned after the production line and its self-test, able to record every step, create a complete report and label in an appropriate manner, only the fully working boards... From the customer’s point of view.

This is how we operate, this is our idea of quality. Yours?

Just call us

We believe that a good technical support is one of the key of our and your's success. To give you the best services we can, our engineer need to understand your request , may be replicate the probem you ask , and give you a proper and sure answer. In order to do this in a structured way, we use a process and a management tools that will require a minimum process time and proper tools to avoid miss information with " quick email" .

Thanks for understand that.

Please follow the instructions below

Step 1 - Fill in the form

Step 1 - Fill in the form

To better help you, we need to identify you and your company. Please insert your company e-mail and your company name in order to allow us to easily identify you and to offer to you the best possible support. To send the request, you must accept the support conditions. After completing everything, click "Send".

This authorization will be done as soon as possible, within our business working day UTC + 2. As soon as we process the request, typically 24-48h, you will receive an email with the credentials at the email you indicate as contact. Be sure it's correctly written. A phone number will help us in case we need to contact you.

Step 2 - Access credentials

At the e-mail address entered in the initial form, an e-mail will be sent with access credentials.
Step 3 - Login with the credentials you receive

Step 3 - Login with the credentials you receive

Reconnect to the site and, with the your credentials, do the "Login"
Step 4 - Read Documentation or open a Support Case

Step 4 - Read Documentation or open a Support Case

Once logged in you will have the opportunity to choose between "Documentation" and "Cases"

"Documentation" is the section where you can find manuals, application notes and other documentation useful to make your product work. TIP: before opening a case, try to take a look at this section, the resolution of your problem could be at your fingertips.

"Cases" is the section where you can open the real requests for assistance and have a direct contact with our support team. Our target is to help you in the shortest time we can, but our main purpose is to give you a good and proper answer. Those things require time, to understand, because those things are complex and every customer is important to us.
Thanks for understanding
Step 5 - To open the Case go to

Step 5 - To open the Case go to "Cases" and select New Case

Step 6 - Fill the technical support form

Step 6 - Fill the technical support form

A new form will open and you’ll be able to insert the type of request and the type of problem. We ask you to be as precise as possible including, in addition to the problem encountered, and the identification data of the board/product (product number, serial number, DC, order code); in this way we could offer you the best possible support.
After entering all the data, press "Send". The request comes directly to our support team who will try to give you the best assistance in the shortest possible time.
TIP: to make the support as efficient as possible install on your computer Team Viewer, headphones and microphone: they may be useful to communicate with our team.

Move to below step 7

Step 7 - How to see all open Cases (will this be by company or by individual?  If individual you can indicate “your” open cases.)

Step 7 - How to see all open Cases (will this be by company or by individual? If individual you can indicate “your” open cases.)

Pressing "List Case" you’ll have the history of all the open Cases and you will to be able to monitor their statuses, maintain a dialog with our support team and to close once resolved.

Request that once a case is opened you try to maintain a dialog within the case and not start a new case unless it is for a separate “problem” warranting a separate technical investigation.